On a cold Saturday and Sunday evening in December all of our Leisure Assistants(LA) spent two evenings at the centre with a professional trainer from Cornwall College. Jacqui Franklin was very accommodating by visiting us after hours to deliver some great training. She has extensive experience in the retail trade with some very prestigious companies and was able to share her wealth of knowledge with us. The team developed their customer service skills, better ways of working were developed and new skills learnt so that we can provide a great experience for our customers each time they visit or contact the centre. Each LA successfully completed their training and will receive their certificates shortly. We hope you see an improvement in our service and welcome any comments from you.