Privacy Policy

This privacy policy sets out how Camelford Leisure Centre (hereafter referred to as CLC) uses and protects any information that you give to us when you use our services or this website.

CLC is committed to keeping any personal information you give to us safe. We value your privacy and will only use the information you provide in accordance with this privacy policy and the law.

How do we collect information?

We collect personal information from you when you:

  • Make an enquiry by phone, email, or in person
  • Complete a contact or registration form on our website
  • Book or attend an activity, class, or swimming lesson
  • Sign up for a membership or mailing list
  • Apply for a job or volunteer position
  • Otherwise provide personal information to us

When we refer to “personal information” in this policy, we mean any information that identifies you as an individual, or is capable of doing so.

What information do we collect about you?

The types of personal information we may collect include:

  • Your name
  • Email address
  • Contact telephone number
  • Home address or postcode
  • Emergency contact details
  • Details of your membership, booking, or class preferences
  • Health or medical information (where relevant to participation in activities)
  • Payment information (where applicable)

Children’s Data

Camelford Leisure Centre offers services for children, such as swimming lessons and family activities. We may collect limited personal information about children — for example, their name, date of birth, medical information, and emergency contact details — to ensure their safety and effective participation in lessons and sessions.

We only collect this information from a parent or guardian, or with their explicit consent. Children under the age of 13 should not provide personal information directly through our website or contact forms.

All children’s data is handled securely and is only shared with relevant staff (for example, swimming instructors or lifeguards) where necessary to ensure the child’s safety and wellbeing.

How do we use this information?

We will use your personal information to:

  • Provide you with the services or information you have requested
  • Manage bookings, memberships, and class attendance
  • Communicate important updates such as class changes, cancellations, or safety notices
  • Process payments and issue receipts or invoices
  • Ensure the health and safety of participants during activities
  • Respond to enquiries or feedback
  • Meet legal and regulatory obligations

We will not rent, sell, or lease your personal information to third parties.

You have the right to access, rectify, modify, or delete any personal data we hold about you. To exercise this right, please contact us by emailing info@camelfordleisurecentre.co.uk or writing to Data Protection Officer, Camelford Leisure Centre, Station Road, Camelford, Cornwall, PL32 9UE.

Data Protection

Camelford Leisure Centre is committed to protecting your personal data and dealing with it in the spirit of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Any information you share with us is controlled by CLC. We have measures in place to ensure that our staff, service providers, and partners handle your information responsibly and securely.

Your data will not be transferred outside the United Kingdom or European Economic Area unless appropriate safeguards are in place.

If you wish to know more about your rights under data protection law, contact:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

Data Processors and Third Parties

In providing our services, we may use trusted third-party systems (for example, for bookings or email notifications). These organisations act as Data Processors on our behalf and are required to handle your information securely and in accordance with the UK GDPR.

CLC will never use your personal data for any purpose other than providing the services you have requested, unless required by law.

Cookies

Cookies are small files that are transferred from websites and stored on your computer’s hard drive.

We may use cookies for:

  • Website analytics (e.g. Google Analytics) to understand how visitors use our website and improve user experience
  • Remembering your preferences on our website
  • Managing form submissions or login sessions

Cookies help us provide a better website experience, but they do not give us access to your computer or any personal data other than what you choose to share.

You can choose to accept or decline cookies. Most web browsers accept cookies automatically, but you can modify your settings to decline cookies if you prefer. This may prevent you from using some website features.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site, please note that we have no control over the privacy practices of other websites. You should check the privacy policy of any external site you visit.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of the personal information we hold about you under the Data Protection Act 2018 and UK GDPR.

To make a request, please contact:
Data Protection Officer
Camelford Leisure Centre
Station Road, Camelford, Cornwall, PL32 9UE
Email: info@camelfordleisurecentre.co.uk

If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible so we can correct it promptly.

Changes to this policy

Camelford Leisure Centre may update this privacy policy from time to time by posting a new version on our website. You should check this page periodically to ensure you are happy with any changes.

This policy is effective from 10 October 2025.